Frequently Asked Questions

General

Is the play mat suitable for pets?

In most cases it’s totally fine, however if your pet has a habit of chewing or clawing furniture, there is a risk that they may also damage your play mat. We love our fur babies as much as you do, however we can’t fully recommend the play mat for use with your furry family members. Ultimately it will be up to your discretion as you know your pet best.

Can furniture be placed on the play mat?

Generally this is not recommended, as placing furniture on the play mat, especially heavy furniture, may result in permanent depressions in the cushioning and scuffing to the surface of the play mat.

When are you releasing new designs?

We are working hard to bring you new illustrations from exciting Australian artists. Our new designs are almost ready and we know you'll just love them. Watch this space!

What is the best way to clean the play mat?

Cleaning our play mats is quick and easy! Just use a damp cloth and some soapy water to wipe away any mess. Avoid using harsh cleaning chemicals as this may damage the mat.

Do you offer a warranty? What does it cover?

Absolutely. We offer a 24-month limited warranty against manufacturing faults or defects. If you believe you have received a damaged or defective product, please contact us by calling us on 1300 659 818 or emailing us at info@cuddleco.com.au, and we will arrange a refund or replacement if the issue is covered under warranty.

Our warranty does not cover wear and tear caused by use, accidental damage, or failure to follow care instructions. Damage to the packaging only due to shipping is also not covered.

Materials

What is the play mat made of and is it non-toxic?

Absolutely. The safety of your child is our primary concern, which is why CuddleCo play mats have been independently tested and certified safe by an accredited Australian laboratory to comply with Australian and New Zealand toy standards. Our play mats are completely free of nasty things such as BPA, phthalates, formamide and heavy metals.

Our play mats are made from fully-recyclable PVC, a material which has been trusted by the medical industry for decades in the form of IV fluid bags and tubing, and the piping used daily to deliver fresh tap water.

During our research and development, we evaluated several materials ranging from PU, XPE, and EVA. After extensive testing we found that these materials were easily damaged, and offered substandard protection and padding in comparison. PVC was the clear choice and exceeded our strict requirements for safety, cushioning, anti-slip grip, and durability.

Our play mats have successfully completed stringent tests, and are fully compliant with AS/NZS ISO 8124.1 (Physical and Mechanical Properties) and AS/NZS ISO 8124.3 (Chemical Properties). Our play mats are also internationally compliant with the European Union EN71 and United States CPSIA standards. Needless to say, we passed with flying colours!

You can read more about these standards at Product Safety Australia

What ages is the play mat suitable for?

CuddleCo play mats are suitable for all ages, and are frequently used by parents for a quick workout or yoga session. Who said only the kids get to have all the fun?

My play mat has creases, what do I do about them?

Your play mat may arrive with creases in them as a result from being rolled up in the packaging. We recommend that you unroll your play mat in the opposite direction and let it settle on the floor. The creases will lessen or disappear over time.

Shipping & Returns

Where do you currently deliver to?

We currently deliver to Australia only, and offer free shipping Australia-wide. We hope to make our play mats available internationally shortly, and are working hard to offer affordable shipping options for our fans overseas as soon as possible.

Due to the size of our play mats, we do not deliver to PO Boxes or Private Bags. Tracking numbers are provided for all orders, and require a signature for delivery unless otherwise specified.

Do you offer returns or exchanges?

If you’re not 100% happy with your play mat or change your mind, let us know and we’ll arrange a full refund or exchange subject to the terms below:

  • All products, including any promotional or bonus items, must be returned unused and in their original condition and packaging.
  • Returns must be completed within 30 days from the order date.
  • Full refunds will be provided of the original purchase price, less any shipping costs.

If you wish to return or exchange a product, please contact us by calling us on (02) 8331 9993 or emailing us at info@cuddleco.com.au, and we will arrange a courier to pick the items up.

CuddleCo reserves the right to refuse returns or exchanges that fall outside the 30 day return period, or for items that do not meet the criteria outlined above.